What is included in adobe cs5 master collection
I find it perplexing that Adobe won't stand by their manager's documented assurances. I then sold the license and had to cancel the sale. I have to say it also upsets me that a manager from support chat, for which I have a transcript sent to me by Adobe, assured me I would able to transfer the license for the full CS6. I understand the educational versions were deeply discounted, but it was still and major expense for me, as was the upgrade cost. When I purchased the upgrade I thought it would be transferable. I learned it was possible on these very forums. It was common knowledge at the time that Adobe educational versions could be upgraded to professional versions. I activated the CS6 upgrade as normal without issue. I did NOT have to go through your support team for unlock or anything of the sort. Is there anywhere else other that chat support I can appeal to?
What is included in adobe cs5 master collection full version#
I escalated the issue and the response was that the manager who told me I could transfer the full version was wrong and Adobe would not stand by what he told me.Īny ideas on why I’m getting such conflicting answers from Adobe reps. Then, a different rep insisted I could not, I could only transfer CS6 as an upgrade. They can install the activate the software.” But will it be an upgrade or full version. I have a chat transcript of a manager that confirmed I could transfer the full commercial CS6. I am getting conflicting answers from Adobe chat. To be clear, I want to transfer the full, commercial version of CS6 and relinquish both my CS5 and CS6 licenses. It is a commercial upgrade from my student version of CS5 Master Collection.Īt the time I purchased the upgrade from Adobe, my understanding was that the two licenses I own essentially became one at upgrade and that the CS6 Production Premium commercial license should be transferable as a full commercial product without the need for the transferee to own a previous CS5/CS5.5 Creative Suite. I would like to sell and legally transfer ownership of my CS6 Production Premium suite.